Last updated: April 2025
At Mattee & More, accessible from matteeandmore.com, your privacy is important to us. This policy explains what information we collect, how we use it, and your rights.
When you place an order or create an account on Mattee & More, we collect your name, email address, phone number, and delivery address. We also collect payment information (processed securely through Razorpay — we never store card details). We may collect browsing data such as pages visited and products viewed to improve your experience.
We use your information to process and deliver your orders, send order confirmation and shipping updates via email or SMS, respond to your queries, personalise your shopping experience, and send promotional offers (only if you opt in). We do not sell or share your personal data with third parties for marketing purposes.
Our website uses cookies to keep you logged in, remember your cart and wishlist, and analyse site traffic. You can disable cookies in your browser settings, but some features may not work correctly as a result.
We take reasonable steps to protect your personal information. All payment transactions are encrypted using SSL technology and processed through Razorpay's secure payment gateway. However, no method of internet transmission is 100% secure and we cannot guarantee absolute security.
We use trusted third-party services including Razorpay (payments), Shiprocket/Delhivery (shipping), and AWS S3 (image storage). These providers have their own privacy policies and are bound by data processing agreements.
You may request access to, correction of, or deletion of your personal data at any time by contacting us at care@pranalivings.com. We will respond within 7 business days.
We may update this policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes your acceptance of the new policy.
If you have any questions about this Privacy Policy, please contact us at care@pranalivings.com or call +91 99993 32336.